Lead experience design for the enterprise payments processing platform used across all Ahold Delhaize USA brands, documenting transaction lifecycle flows and partnering with product and engineering to deliver scalable, secure, and reusable payment solutions across a multi-brand ecosystem.

Led UX research and testing for the redesign of a global fast food chain’s order management tool, boosting usability testing task success scores by +35.6 percent change between initial usability test and pilot phase, signifying the effectiveness of research and design changes.

Directed user research for a healthcare scheduling app, conducting usability tests, heuristic evaluation, and System Usability Scale (SUS) surveys with nurses and nurse managers.

Designed a streamlined reconciliation tool to help auditors identify and resolve commission discrepancies more efficiently.